In short
- This policy applies only if the Service sells physical goods.
- Delivery times are estimates, not guarantees.
- Check parcels on delivery and report problems within 48 hours.
This summary is for convenience only. The full text below governs.
1Scope#
"We", "us" and "our" mean the person or business that operates the app, website or service that links to this page (the "Operator"), as identified in that app or service or on its app-store listing. "You" means anyone who uses the Service.
"Service" means the mobile application, website, product or service that links to this page, including its content, features and updates.
This policy applies only to orders for physical goods, if the Service offers them. Services and digital products are delivered electronically.
2Processing and delivery times#
Orders are processed after payment is confirmed. Delivery dates are estimates and may be affected by stock, custom work, verification, holidays, carriers, weather or other events beyond our control. Delays do not entitle you to compensation except where the law requires.
3Delivery areas and charges#
Delivery may be limited to certain locations. Shipping charges, if any, are shown at checkout.
4Collection from store#
Where available, you may collect orders in person. We may require identification and the order details before handing over items.
5Risk and ownership#
Risk of loss passes to you on delivery or collection. For high-value items, we may require signature, identification or insured shipping.
6Failed or refused deliveries#
If delivery fails because of incorrect details or unavailability, additional charges may apply for re-delivery or return. Refused deliveries may be treated as cancellations subject to our Refund and Cancellation Policy.
7Damaged or missing items#
Inspect parcels on delivery. Do not accept visibly tampered packages. Report damaged, missing or incorrect items within 48 hours with photos and order details.
8Contact#
Contact us using the contact details shown in the Service or on its app-store listing. Please include enough information for us to identify you and understand your request.