In short
- Digital purchases are generally non-refundable once delivered, except where law requires.
- App store purchases are refunded by Apple or Google under their policies.
- Approved refunds go back to the original payment method.
This summary is for convenience only. The full text below governs.
1Scope#
"We", "us" and "our" mean the person or business that operates the app, website or service that links to this page (the "Operator"), as identified in that app or service or on its app-store listing. "You" means anyone who uses the Service.
"Service" means the mobile application, website, product or service that links to this page, including its content, features and updates.
This policy explains cancellations and refunds for purchases made through the Service.
2Cancelling orders#
You may request cancellation of an order before it is processed, dispatched or delivered, by contacting us. Orders that have been processed, customised, made to order or dispatched may not be cancellable.
3Subscriptions#
You can cancel a subscription at any time to stop future renewals. Unless the law requires otherwise, fees already paid for the current period are not refunded and access continues until the period ends.
4Digital products and services#
Because digital content and services are delivered immediately, they are generally non-refundable once delivered or accessed, except where they are defective, not as described, or where applicable law gives you a right to a refund.
5App store purchases#
Refunds for purchases made through the Apple App Store or Google Play are decided by Apple or Google. Please request them through those stores.
6Physical goods#
- Report damaged, defective or incorrect items within 48 hours of delivery, with photos and order details.
- Items must be unused and in original condition and packaging to be eligible for return, unless defective.
- Custom-made, personalised, altered or hygiene-sensitive items, and items whose price depends on fluctuating market rates, may not be returnable except where the law requires.
- We may inspect returned items before approving a refund, replacement or repair.
7Refund processing#
Approved refunds are made to the original payment method, normally within 7 to 14 working days after approval. Your bank or payment provider may take longer to show the credit. Shipping, handling and payment fees may be non-refundable where the law allows.
8Your statutory rights#
Nothing in this policy limits rights you have under applicable consumer protection law.
9Contact#
Contact us using the contact details shown in the Service or on its app-store listing. Please include enough information for us to identify you and understand your request.