In short
- You can raise any complaint about the Service with us.
- We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- You may escalate to the relevant authority if unresolved.
This summary is for convenience only. The full text below governs.
1Purpose#
"We", "us" and "our" mean the person or business that operates the app, website or service that links to this page (the "Operator"), as identified in that app or service or on its app-store listing. "You" means anyone who uses the Service.
"Service" means the mobile application, website, product or service that links to this page, including its content, features and updates.
In line with applicable law, including India's Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, this page explains how to raise complaints.
2Grievance officer#
The Operator's grievance officer can be reached using the contact details shown in the Service or on its app-store listing.
3How to raise a complaint#
- Your name and contact details.
- A clear description of the issue, with dates and any order or account details.
- Links, screenshots or documents that help us understand it.
- The outcome you are seeking.
4Our response#
- We acknowledge complaints within 24 hours where possible.
- We aim to resolve complaints within 15 days, or within any shorter period required by law.
- Requests to remove unlawful content are handled within the timelines required by law.
5Escalation#
If you are not satisfied with our response, you may approach the relevant consumer forum, data protection authority or other competent authority in your jurisdiction.